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Community access to services

In 2024 City of Casey identified through community research that some people were having trouble accessing health and support services. We are therefore undertaking additional research to help us understand what Council can do to make services more accessible.

This research is completely anonymous and the survey will take between 5 and 15 minutes to complete, depending on how much detail you wish to provide in your answers. You can save your progress at any time by using the 'resume later' link at the top right of the screen. This will email you a link to re-enter your survey - we cannot see your email when you use this functionality.

All questions have a ‘prefer not to say’ or ‘don’t know’ option at the end of the answer list that you can choose if you don’t feel comfortable answering.

Please do not use the back button on your browser or you may see an error. You can use the previous and next buttons at the bottom of each page.

Privacy Policy
City of Casey is committed to protecting your privacy. Your personal information will be handled in accordance with the Privacy and Data Protection Act 2014. All personal information collected by the City of Casey will only be used for the purposes outlined within our Collection Statement. Councils Privacy Policy is available from our website Privacy Policy | City of Casey and all Council Customer Service Centres. For further Information about how Council manages and uses your personal information or how you can access and/or amend your personal information please contact Councils Privacy Officers via our website Leave your feedback form | City of Casey or by calling on (03) 9705 5200.

Collection statement
The personal information requested on this form is being collected by Council for the purposes of understanding barriers to service access. Data will be collected using the survey platform Lime Survey and managed by third party contractor ASDF Research, who will assist with the collection, analysis and reporting of the data. ASDF will provide Casey Council with the data files and a summary report containing de-identified information. The deidentified report will be published and made available to the community. By completing this survey you confirm that you understand that if you provide my personal information as a part of this review, that this will be collected by a third-party consultant and provided to Casey for the purposes of publishing a report for the community. Personal information will not be published in a summary report, but verbatim responses may be. If you wish to gain access to the information provided or amend any of the personal or business information you have supplied to Council, please contact Council via telephone on (03) 9705 5200. Council may not be able to amend anonymous responses if submitted anonymously. Council will not be liable for copy or misuse of the information contained in this form by third parties.

You can access the researcher's collection statement and privacy policy here: https://asdfresearch.com.au/collection/

Please click on the circle below to confirm you have read and agree to the above privacy policy and collection statement.
To help us ask you the right questions, which of these best describes you?
Which of the following best describes your role in the community sector?
What type of service/s does your organisation offer?
Please select all that apply

As an appreciation of your time, we are offering community members who complete this survey the chance to enter a draw for one of 20 x $20 Coles vouchers. 

To make sure your survey responses stay anonymous, at the end of this survey you will be directed to a separate form to enter the draw. We will not be able to link your survey responses to the contact details provided for the draw. The draw will be a random selection from all valid entries, and will occur on 2 July 2025 at City of Casey offices (2 Patrick Northeast Drive, Narre Warren 3805).The winners will be contacted using the contact details provided. These contact details will not be used for any other purpose. To view the full competition terms click here.

Before we start, I just wanted to confirm that:

  • I will not discuss any of your responses with other people.
  • There are no right or wrong answers, so please be honest.
  • You responses will not affect any support you receive.
  • If you don't want to answer a question just let me know and we can skip it.
  • Your answers will be grouped with others for analysis. We are expecting around 200 responses alongside yours.

[INTERVIEWER NOTE] You are welcome to show the respondent the questions and answer lists on screen.

In the last 12-months, have you helped anyone access a health or community service? This could include helping them find an appropriate service or transporting them to a service.
You can choose more than one
 
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